Mediasation offers one of the most comprehensive support packages in
the industry. All of our CMS licensing includes an entry level of
service in the standard monthly agreement, and guarantees service
levels with a complete SLA (Service Level Agreement).
Mediasation monitors our servers 24 hours a day, 7 days a week, 365
days a year. We have tools in place to watch for issues and report
them, long before they ever becomes a problem. We proactivly monitor
and fix problems long before anyone ever notices. This type of support
was traditionally only available to companies with a large IT
infrastructure. Mediasation offers this service free with all of our
licensing agreements.
Dedicated Account Manager
Mediasation provides a dedicated account manager to all of our
clients. Your dedicated account manager ensures the smooth operation of
your website. Our account managers fanatical attention to support is
what has earned Mediasation a 97% retention rate, almost unheard of in
the industry. We pride ourself in the quality of our account managers
and their focus on client satisfaction.
Service Level Agreements (SLAs)
With a Service Level Agreement, Mediasation guarantees a rapid
response for any type of service request. We offer varying levels
of the SLA depending on your business' unique needs. When we meet with
our clients we recommend an SLA that minimizes their costs while
providing a maximum level of service.
Account Management Tools
We also offer support by phone, or through our online MyMediasation
account management tool. With MyMediasation, you can submit support
tickets, manage your account information, pay and view bills, and track
analytics on your website performance. This tool is offered as a value
added service to all CMS licenses.
Our Promise to Our Clients
Mediasation promises to deliver the best technology and tools on the
market to maximize our clients web presense at a fraction of the cost
of traditional Content Management Systems. We promise to continuely
develop tools and enhancements to keep our clients on the technological
edge. We promise to be proactive in our support of your web site, and
to always strive to exceed your expectations.
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CMS 4.0
Development Portfolio
Mediasation is a true partner in the approach and development
of our
web presence. The have shown a high level of commitment
and
understanding of our business and our business strategies.
We
rely on their creative and practical solutions to our needs and have
benefited greatly from their expertise. They have gone well above
the call of duty in providing outstanding service and follow up.
Our
company intends to continue to grow and we know that
Mediasation
will help us achieve our goals.
