Dedicated SupportMediasation offers one of the most comprehensive support and training packages in the industry.
All of our CMS licensing includes an entry level of service in the standard monthly
agreement and guarantees service levels with a complete SLA (Service Level Agreement).
Mediasation monitors our servers 24 hours-a-day, 7 days-a-week, 365 days-a-year.
We have tools in place to watch for issues and report them, long before they ever
become a problem. We proactivly monitor and correct problems long before anyone
ever notices. This type of support was traditionally only available to companies
with a large IT infrastructure. Mediasation offers this service free with all
of our licensing agreements.
Dedicated Account Manager
Mediasation provides a dedicated account manager to all of our clients. Your
dedicated account manager ensures the smooth operation of your Web site. Our account
managers' fanatical attention to support is what has earned Mediasation a 97%
retention rate, almost unheard of in the industry. We pride ourself on the quality
of our account managers and their focus on client satisfaction.
Service Level Agreements (SLAs)
With a Service Level Agreement, Mediasation guarantees a rapid response for any type of service request. We offer varying
levels of the SLA depending on your business' unique needs. When we meet with
our clients, we recommend an SLA that minimizes their costs while providing a
maximum level of service.
Online Account Management Tools
We also offer support by phone or through our online MyMediasation account management tool. With MyMediasation, you can submit support tickets,
manage your account information, pay and view bills, and track analytics on your
Web site performance. This tool is offered as a value-added service to all CMS
licenses.
Our Promise to Our Clients
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CMS 4.0
Development Portfolio
